WARRANTY

All Isaiah 54:17 products come with a 6-month warranty from the date of purchase for all manufacturing defects only. All products that are deemed to be faulty, as the result of a manufacturing fault, will be repaired at no cost to the customer.

Customers are advised that mishandling and wear-and-tear during the course of normal use is not considered a fault, as all Isaiah 54:17 is fine in nature and should be handled carefully.

Products that are no longer covered by the Isaiah 54:17 6-month warranty, or are damaged because of mishandling or mistreatment, will not be eligible for a replacement. Customers can however opt to have their item repaired for an additional fee plus postage which will be invoiced to the customer via email and commenced once payment is received.

Please note that mishandling includes mishandling by the customer, shipping accidents, exposure to the elements, abusive knocks, normal wear and tear, exposure to abrasive surfaces, scratches, ageing & natural tarnishing. Any Isaiah 54:17 pieces returned to Isaiah 54:17 will be assessed by an accredited jeweller into the nature of any mishandling.

In the case of a manufacturing fault, please contact Isaiah 54:17 with your order #, your full name and address, and photographic evidence with a brief description of the fault.

Customers are advised to read Isaiah 54:17's care guide before purchasing Isaiah 54:17 Jewellery.

EXCHANGES

Isaiah 54:17 will gladly offer an exchange or online credit note on all orders should you change your mind within 30 days from the purchase date.

Isaiah 54:17 does not issue refunds for change of mind or incorrect ring sizing. In any case of refunds on items, shipping as part of the original order is not refunded. All product sizing and details are thoroughly described in the respective product descriptions and therefore returns will not be accepted for failing to consult this information.

In the case of incorrect ring sizing, Isaiah 54:17 will gladly exchange the piece for the correct size. 

Isaiah 54:17 will only accept exchange for the following:

• Items in their new, original condition i.e. have not been worn, damaged & are returned with original packaging. Under no circumstances will any worn piece be replaced or refunded.
• Items within the 30 day returns time frame
• Items that are not earrings or studs due to hygienic reasons

Should any Isaiah 54:17 item be returned not within the above frame, the goods will be shipped back to the customer.

All returns are at the expense of the customer and under their responsibility until the goods are successfully delivered to Isaiah 54:17 

To arrange a return, please contact Isaiah 54:17 at info@isaiahfiftyfourseventeen.com